Customer Support Channels
A Sixty–Minute Support Ticket Response Time Guarantee
All your assistance requests will be replied to in no more than 1 hour after the ticket or email has been submitted. If your issue calls for additional assistance from a system administrator, we’ll direct the trouble ticket or the email to the person on duty and will leave a note to let you know that more time will be required for arriving at the optimal solution. If you take advantage of the Optional Admin Services package, any of the server management services included there will be completed whenever you like.
A Top–Class Support Service
Our customer support team will be online for you 24/7 should you need help working with our Online Control Panel or with any of the applications that we have preinstalled for you on the server. What is more if you need assistance handling the routine admin tasks on your dedicated web hosting server, you can have a glance at our Optional Admin Services package, that includes backup disk space, Operating System updates every week, troubleshooting and software installation services, server monitoring and rebooting procedures, etcetera.
A User–Friendly Help Section
We have equipped our Online Control Panel with a circumstantial knowledge base, which offers detailed explanations of its features and functions. What’s more, we have made in–depth video tutorials that will further demonstrate to you how to perform a specific operation or solve a common problem. All the how–to articles and the tutorial video clips are readily accessible from every Online Control Panel section through the Videos and Help buttons situated in the top right corner.