A 99.9% Server Uptime
The primary benefit of building your own shared hosting platform is that you don’t need to worry about compatibility – you configure a given set of software apps in such a way so as to be compatible with a given set of hardware components. The outcome is something considerably more stable and dependable, because there are much less possible risks of failure. We’ve built our cloud hosting system using tried and trusted hardware parts coupled with a significantly modified version of SELinux in order to set up a totally secure home for all your sites.
That’s the reason why, with each of our Linux shared hosting packages we offer you a 99.9% server uptime guarantee. This guarantee is valid for all datacenters.
A 99.9% Network Uptime
When you develop your very own cloud hosting platform, it is essential to also set up your own network infrastructure. For this reason, we built a custom–configured internal network in all our data center facilities. Relying on topflight Juniper switches and routers, our internal network allows for strikingly fast data transmission speeds and is also completely redundant.
This way you can enjoy a 99.9% network uptime in our data center in the USA, in our data center in the United Kingdom, in our data center in Finland, in our data center in Eastern Europe and in our data center in Australia, regardless of which hosting package you’ve picked.
A 30–Day Money–Back Guarantee
Regardless of the fact that we have done pretty much everything to reduce all possible risks with our cloud hosting packages and irrespective of the fact that we provide premium customer support, there are cases when the customer is just not satisfied with what we offer. Or he wants to move to a more robust hosting service, such as a VPS server or even a dedicated server.
For this reason, our company offers a 30–day money–back guarantee with all our cloud hosting plans, no questions asked. If you aren’t happy, we will give you your money back.
24/7 Technical Support
We’ve mindfully selected each member of our 24x7 support staff to make certain that we can provide the best tech support that you can possibly get. Each one of our technical support engineers has several years of experience dealing with web hosting accounts behind his back, therefore they know what they are doing. Moreover, they are available to you 24/7/365 – you can contact them at any moment and they will respond ASAP.
Their average support ticket response time is just 20 minutes, whereas with other web hosting companies you need to wait around for days. And we also offer you a 1–hour response time guarantee. Regardless of what happens, your queries will be replied to in less than sixty minutes.