If you ever experience a problem with your site and are incapable of rectifying it, ask the respective web hosting provider’s help desk support staff to assist you to get the website back online. A quick solution would be the best scenario, but many companies reply within twenty four hours or even more, especially if you’re working with a hosting reseller. Even if your problem can be quickly solved, your website may not function satisfactorily or may not be accessible whatsoever for a prolonged period of time, so you may lose potential customers since it’s extremely unlikely that anyone will be enthusiastic to revisit a site that’s faulty. Hence, you ought to make certain not only that you can get in touch with your hosting provider, but also that they can respond and help you in a timely fashion. If a web app update doesn’t go as planned or if you delete something incidentally, for example, the website must be restored swiftly in order to prevent lengthened unreachability.

One-Hour Response Guarantee in Shared Hosting

With a shared hosting from us, you can just forget about waiting around for hours, or even a whole day, to obtain a response to an e-mail or a tech support ticket. Regardless of when you contact us, we will help you out within less than one hour with any technical or sales inquiries you might have. The fact is, our actual reaction time almost never exceeds twenty-thirty minutes. As we’re at your disposal 24x7x365, you will always receive help in a timely manner and we know precisely how vital that is in the online age. Soon after you contact us, we’ll reply to your inquiries. In case you run into any technical obstacle, we will tackle it for you, or we will supply you with all the required information in case there is something that you need to do yourself.

One-Hour Response Guarantee in Semi-dedicated Servers

We guarantee that if you open a trouble ticket through your web hosting Control Panel or send an email relating to your semi-dedicated server, you will obtain an answer within one hour max. You can contact us whenever you wish in regards to technical, general or billing issues and given that we’re available to you 24 hours a day, 7 days a week, you will always get help without any delay. Depending on the specific issue or question, we will supply you with more information, rectify the complication if it’s been caused by something that is within our reach or inform you how to proceed in case you have to alter a certain setting for a software application that we can’t access. You can forget about waiting around for a whole day for every single reply. In fact, in most cases we reply to tickets and emails within no more than twenty to twenty five minutes.