One-Hour Response Guarantee in Shared Hosting
With a shared hosting from us, you can just forget about waiting around for hours, or even a whole day, to obtain a response to an e-mail or a tech support ticket. Regardless of when you contact us, we will help you out within less than one hour with any technical or sales inquiries you might have. The fact is, our actual reaction time almost never exceeds twenty-thirty minutes. As we’re at your disposal 24x7x365, you will always receive help in a timely manner and we know precisely how vital that is in the online age. Soon after you contact us, we’ll reply to your inquiries. In case you run into any technical obstacle, we will tackle it for you, or we will supply you with all the required information in case there is something that you need to do yourself.
One-Hour Response Guarantee in Semi-dedicated Servers
We guarantee that if you open a trouble ticket through your web hosting Control Panel or send an email relating to your semi-dedicated server, you will obtain an answer within one hour max. You can contact us whenever you wish in regards to technical, general or billing issues and given that we’re available to you 24 hours a day, 7 days a week, you will always get help without any delay. Depending on the specific issue or question, we will supply you with more information, rectify the complication if it’s been caused by something that is within our reach or inform you how to proceed in case you have to alter a certain setting for a software application that we can’t access. You can forget about waiting around for a whole day for every single reply. In fact, in most cases we reply to tickets and emails within no more than twenty to twenty five minutes.