A ticketing system is the most common medium of communication that web hosting companies offer to their customers. It is typically part of the billing account and is the very best way to deal with a problem that takes a certain period of time to examine or that has to be escalated to a system administrator. Thus, all responses supplied by either party will be kept in one location in case somebody else needs to work on the given issue and the info already exchanged in the ticket will be available to all parties. The downside of using a ticketing system with most hosting platforms is that it is not integrated into the web hosting Control Panel, which goes to say that you’ll have to sign in and out of no less than two accounts in order to perform some task or to touch base with the company’s client service team. In case you’d like to administer several domain names and each one is hosted in its own account, you will have to use an even larger number of accounts at the same time. In addition, it might take a considerable period of time for the provider to process your ticket request.

Integrated Ticketing System in Shared Hosting

In contrast to what you may find with many other hosting companies, the trouble ticket system that we’re using with our Linux shared hosting is an integral part of the Hepsia Control Panel, which is included with all accounts. You won’t have to remember different sign-in credentials, since you’ll be able to manage your tickets and the hosting account itself from one place. So, in case you’ve got a query or run into a problem, you can contact our support staff members instantly. Our system includes an intelligent search mechanism. This suggests that even in case you’ve opened a lot of tickets through the years, you’ll be able to find the one that you want with ease. Also, you can read knowledge base guides to fixing commonly experienced predicaments.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia hosting Control Panel, which is included with all our Linux semi-dedicated plans, was developed with one idea in mind – that you should be able to manage everything connected to your account from one location and the support tickets aren’t an exception. Our ticketing system is incorporated into the Hepsia hosting Control Panel, so, if you have an inquiry or face a difficulty, you can contact our client service staff representatives straight away without the need to log in to a different system. You can look through your files or check a variety of settings in your account whilst opening a new ticket or reading the answer to an old one. In case you’ve got many tickets and you wish to find a specific one, you can resort to the intelligent search option, which is available in the Help section of the Control Panel. We guarantee that you’ll get a reply in less than one hour regardless of the nature of your question or problem.