Integrated Ticketing System in Shared Hosting
In contrast to what you may find with many other hosting companies, the trouble ticket system that we’re using with our Linux shared hosting is an integral part of the Hepsia Control Panel, which is included with all accounts. You won’t have to remember different sign-in credentials, since you’ll be able to manage your tickets and the hosting account itself from one place. So, in case you’ve got a query or run into a problem, you can contact our support staff members instantly. Our system includes an intelligent search mechanism. This suggests that even in case you’ve opened a lot of tickets through the years, you’ll be able to find the one that you want with ease. Also, you can read knowledge base guides to fixing commonly experienced predicaments.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia hosting Control Panel, which is included with all our Linux semi-dedicated plans, was developed with one idea in mind – that you should be able to manage everything connected to your account from one location and the support tickets aren’t an exception. Our ticketing system is incorporated into the Hepsia hosting Control Panel, so, if you have an inquiry or face a difficulty, you can contact our client service staff representatives straight away without the need to log in to a different system. You can look through your files or check a variety of settings in your account whilst opening a new ticket or reading the answer to an old one. In case you’ve got many tickets and you wish to find a specific one, you can resort to the intelligent search option, which is available in the Help section of the Control Panel. We guarantee that you’ll get a reply in less than one hour regardless of the nature of your question or problem.