24/7 Customer Support in Shared Hosting
We provide you with 24/7 customer, billing and tech support for our Linux shared hosting. Even if you are not our client yet and you have questions, we will give you a hand without delay and give you the needed info, to give you the choice to make the very best decision when you acquire a new website hosting account. We are available at any time, including weekends and holidays, and we offer several options for communication to get in touch with us - phone, live chat, e-mail messages and support tickets. For your convenience, we now have multiple telephone numbers all over the world, so that you'll be able to call the one which is closer to you. The maximum response time for your email messages and the tickets is one hour. The standard response time is no more than 15-20 min, which means that you can forget about waiting for days to get assistance for any kind of task or issue, whatever its difficulty.
24/7 Customer Support in Semi-dedicated Servers
We know how essential it is to receive well-timed help, especially if your site is not functioning properly for whatever reason. All our Linux semi-dedicated plans include 24/7 customer and technical support, consequently if anything comes up, you can use various methods to let us know - phone line with multiple local numbers around the world, live chat, emails and support tickets. The first two choices are for billing, pre-sales and basic matters, which means that if you do not have an account yet, for example, you will be able to get extra details for our solutions, or we can help you with less complex technical issues. The next two methods are for solely technical problems or anything which is more time-consuming due to the fact that it's more convenient to follow the correspondence between you and our technical support team. The guaranteed max reply time for them is only one hour, the actual one - 15-20 minutes, so you won't have to wait for an entire day in order to receive support like you may need to do with other service providers.
24/7 Customer Support in VPS Servers
In case you purchase a VPS server from us, you can use a couple of different means of communication to contact our Customer and Tech Support Departments. For pre-sales, billing and general issues, you'll find a couple of local telephone numbers in the U.S.A., Great Britain and Australia as well as a live chat service. If you are an active customer and you want help with a technical issue which requires more time to investigate or resolve, you'll be able to open a support ticket through your billing account or you will be able to send an e-mail message and we'll take care of the issue and send you a reply within 1 hour. The answer time is warranted 24/7, including weekends and holidays, however for many problems it takes no more than 30 minutes to get support. Our support service covers your VPS and all of the pre-installed software it comes with, so if you'd like to have help with third-party software, you'll be able to check the additional Managed Services upgrade that we offer.
24/7 Customer Support in Dedicated Servers
We know how important it is to receive well-timed support in general, let alone when you manage an entire server, that's why each and every dedicated server that we supply features 24/7 support with one-hour answer time guarantee regardless of the situation. The service is totally free for all problems with your server or the software that was installed by our administrators through the setup, which means that you can get in touch with us as many times as you would like, even during holidays. You can either open a support ticket from the billing section or you can send an email message, and the actual response time for both rarely surpasses thirty minutes since we have admins available 24 / 7. In case you need general information about our servers or you've got some billing question/issue, you may also call one of the local telephone numbers we have on three different continents or you can take advantage of our live chat service and consult with an agent online. For third-party software support, we offer a Managed Services upgrade, that you're able to add to your server plan from the billing Control Panel.